MOTU 4pre User's Guide download pdf (Page 8)

SoniClear Portable Recorder Operation Guide Pg 8

System Installation and Support

Overview

Portable Recorder is a pre-configured computer. No installation steps are required.

The computer is covered by a warranty that provides for service at the factory and/or

third party hardware service agreements. The software is covered by a separate one-year

Support Service provided by SoniClear.

If the computer develops hardware or software problems contact SoniClear for assistance

with determining the problem and arranging for repair.

Software and System Technical Support

One year of System Support Service is provided for the SoniClear Portable Recorder.

After the first year, the price for renewing Annual System Support Service is 25% of the

original software purchase price (excluding the hardware).

Annual System Support Service includes one year of extended software technical support

by telephone and web teleconference, or by email (no time or incident limit). Webinar

training sessions are provided free of charge, as required by the customer. All software

updates released during the term of the support service are provided.

Annual System Support Service includes technical support to identify and resolve

hardware problems. Costs of hardware repair or replacement, and associated shipping

costs, are the responsibility of the customer. Manufacturer’s warranty for each hardware

component covers hardware failures during the warranty period. Out-of-Warranty repair

or replacement will be charged at the suggested retail price for the affected hardware

component.

Contact your SoniClear dealer or view the SoniClear Support Page at www.soniclear.com

for current release and technical support information.

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MOTU 4pre User's Guide Page 8