MOTU 8pre User's Guide download pdf (Page 78)

TROUBLESHOOTING

CUSTOMER SUPPORT

We are happy to provide customer support to our

registered users. If you haven’t already done so,

please take a moment to register on line at

motu.com, or ﬁll out and mail the registration card

included with your 8pre USB. Doing so entitles you

to technical support and notices about new

products and software updates.

REPLACING DISKS

If your installer disc becomes damaged, our

Customer Support Department will be glad to

replace it. You can request a replacement disc by

calling our business ofﬁce at (617) 576-2760 and

asking for the customer service department. In the

meantime, you can download the latest drivers

from www.motu.com.

TECHNICAL SUPPORT

If you are unable, with your dealer’s help, to solve

problems you encounter with the 8pre USB system,

you may contact our technical support department

in one of the following ways:

■ Tech support hotline: (617) 576-3066 (Monday

through Friday, 9 a.m. to 6 p.m. EST)

■ Online support: www.motu.com/support

Please provide the following information to help us

solve your problem as quickly as possible:

■ The serial number of the 8pre USB system. This

is printed on a label placed on the bottom of the

8pre USB rack unit. You must be able to supply this

number to receive technical support.

■ A brief explanation of the problem, including the

exact sequence of actions which cause it, and the

contents of any error messages which appear on the

screen.

■ The pages in the manual which refer to the parts

of the 8pre USB or AudioDesk with which you are

having trouble.

■ The version of your computer’s operating

system.

We’re not able to solve every problem immediately,

but a quick call to us may yield a suggestion for a

problem which you might otherwise spend hours

trying to track down.

If you have features or ideas you would like to see

implemented, we’d like to hear from you. Please

write to the 8pre USB Development Team, MOTU

Inc., 1280 Massachusetts Avenue, Cambridge, MA

02138 or send an email to:

customerservice@motu.com.

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MOTU 8pre User's Guide Page 78

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