MOTU HDX-SDI User's Guide download pdf (Page 51)

APPENDIX

A Troubleshooting

USE THE STATUS DISPLAY

Use the Status display in MOTU Video Setup

(Figure 6-1 on page 33) for help with various issues

having to do with capture, playback, sync and

other aspects of HDX-SDI operation. MOTU

Video Setup is engineered to detect problems and

report them in the Status area. Most common

issues can be resolved by following the instructions

given by the Status display.

FREQUENTLY ASKED QUESTIONS

I see the following error message in Final Cut Pro:

Unable to locate external device. Why?

If you see the error message below when operating

the HDX-SDI with Final Cut Pro, it means that

Final Cut Pro has lost communication with the

HDX-SDI hardware. Check your HDX-SDI

hardware and cable connections, and then restart

your Mac.

Figure A-1: If you see this message check your hardware and cable

connections.

MOTU Video Setup cannot detect the HDX-SDI.

Why not?

Is the HDX-SDI connected to the PCIe card

adapter installed in a desktop computer? If so, did

the HDX-SDI breakout interface get disconnected

or powered off while the computer is still powered

on? In this case, you need to shut down the

computer, plug in the interface, switch it on and

then power up the computer. The breakout

interface must remain connected and powered on

while the computer is running. The HDX-SDI’s

Auto On mode lets you leave the power switch on,

and the interface will power up and power down

with your computer. See page 5 for details on Auto

On mode.

Connecting or powering gear during operation

It is not recommended that you connect,

disconnect, or power on/off devices connected to

the HDX-SDI while recording or playing back

audio. Doing so may cause a brief glitch in the

audio.

When I try to genlock via the HDX-SDI’s VIDEO

REF input, I have problems.

If there is no device connected to the REF THRU

jack, make sure that the termination switch is set to

the 75Ω TERM position. Proper termination is

critical for successful genlock.

The HDX-SDI is having trouble genlocking to my

video deck.

Is the deck connected to a video output from the

HDX-SDI? If so, it could be a clock loop problem,

where the deck is trying to resolve to its video

input, while the HDX-SDI is trying to resolve to

video input from the video deck. See “Master

(Internal)” on page 36.

I experience glitching in my video signal when

switching between Capture and Playback.

See “Clock source when switching between

Capture and Playback modes” on page 36.

My reference monitor(s) connected to the

HDX-SDI only displays single frames.

Make sure All Frames is selected in the

View>External Video menu in Final Cut Pro.

My reference monitor(s) connected to the

HDX-SDI does not output any video.

Make sure the Final Cut Pro MOTU RT Enabler is

properly installed in Library\Application

Support\Final Cut Pro System Support\Plugins.

1 2 ... 46 47 48 49 50 51 52 53 54 55 56 ... 61 62

Comments to this Manuals

No comments

MOTU HDX-SDI User's Guide Page 51

Comments to this Manuals

Related products and manuals for Recording Equipment MOTU HDX-SDI