MOTU 896 User's Guide Page 74
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PERFORMANCE TIPS & TROUBLESHOOTING
74
Clicks and pops due to hard drive problems
If you have checked your clock settings sync cable
connections and you are still getting clicks and
pops in your audio, you may have a drive related
problem. Set the 896HD Clock Source to Internal
and try recording just using the analog inputs and
outputs of the 896HD. If you encounter the same
artifacts you may want try using another drive in
your computer. Clicks and pops can also occur
when the drive is severely fragmented, the disk
drivers are outdated, or if you are using a SCSI
accelerator that is not optimally configured for
working with audio.
Connecting or powering gear during operation
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the 896HD while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
Monitoring - How to monitor inputs?
Please refer to the documentation for the audio
application that you are using. If your application
does not support input monitoring, you will need
to use the 896HD’s hardware-based CueMix DSP
monitoring feature. Please see chapter 8,
“Reducing Monitoring Latency” (page 59).
No optical inputs or outputs are available in host
audio application
Check to make sure you have the desired optical
inputs and/or outputs enabled in the MOTU
FireWire Audio Console.
Controlling monitoring latency
See chapter 8, “Reducing Monitoring Latency”
(page 59).
CUSTOMER SUPPORT
We a re ha pp y t o provide customer support to our
registered users. If you haven’t already done so,
please take a moment to complete the registration
card included with your 896HD. When we receive
your card, you’ll be placed on our mailing list for
free software updates and information about new
products.
REPLACING DISKS
If your 896HD installer CD becomes damaged and
fails to provide you with fresh, working copies of
the program, our Customer Support Department
will be glad to replace it. You can request a
replacement disc by calling our business office at
(617) 576-2760 and asking for the customer service
department.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the 896HD system,
you may contact our technical support department
in one of the following ways:
■ Te ch support hotline: (617) 576-3066 (Monday
through Friday, 9 am to 6 pm EST)
■ Te c h s up p o r t 24-hour fax line: (617) 354-3068
■ Te c h s up p o r t email: techsupport@motu.com
■ We b s i t e : www.motu.com
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the 896HD system. This is
printed on a sticker placed on the bottom of the
896HD rack unit. You must be able to supply this
number to receive technical support.
■ Software version numbers for the audio software
you are using, the MOTU FireWire Audio WDM
Driver, MOTU FireWire ASIO driver, etc.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
- MOTU 896HD 1
- Quick Reference: 7
- About the 896HD 9
- Connection Input Output 10
- Total 18 22 10
- THE 896HD FRONT PANEL 11
- 16-BIT AND 24-BIT RECORDING 12
- HOST AUDIO SOFTWARE 12
- A COMPUTER-BASED SYSTEM 12
- Packing List and 13
- Windows System Requirements 13
- IMPORTANT! Run the 896HD 15
- Software Installer First 15
- MOTU FIREWIRE AUDIO CONSOLE 16
- MOTU GSIF FIREWIRE DRIVER 16
- CUEMIX CONSOLE 16
- Installing the 896HD Hardware 17
- INSTALLING THE 896HD HARDWARE 18
- CONNECT A FOOT SWITCH 19
- USING THE 896HD WITH A MIXER 20
- MAKING SYNC CONNECTIONS 21
- DO YOU NEED A SYNCHRONIZER? 22
- SAMPLE-ACCURATE SYNC 23
- SAMPLE-ACCURATE ADAT SYNC 24
- SYNCHRONIZER 25
- Use this setup if you have: 26
- This setup provides: 26
- SYNCING OPTICAL DEVICES 27
- SYNCING AES/EBU DEVICES 28
- ■ Clock source 29
- ■ Sample rate conversion 29
- SYNCING WORD CLOCK DEVICES 31
- SYNCING LARGE SYSTEMS 32
- INTERFACES 33
- MOTU FireWire Audio Console 35
- ‘GENERAL’ TAB SETTINGS 36
- MOTU FIREWIRE AUDIO CONSOLE 37
- 896HD TAB SETTINGS 40
- Software 43
- NUMBER OF CHANNELS 45
- ASIO DIRECT MONITORING 46
- OTHER SYSTEM DIALOG SETTINGS 46
- ACTIVATING 896HD INPUTS 46
- ASSIGNING INPUTS 47
- TRIMMING THE ANALOG INPUTS 47
- ASSIGNING OUTPUTS 48
- CHANGING 896HD SETTINGS 49
- SYNCHRONIZATION 49
- Cubase VST 50
- Nuendo or Cubase SX 50
- MIDI MACHINE CONTROL (MMC) 51
- USING A FOOT SWITCH 51
- 24-BIT OPERATION 51
- MONITORING SYSTEM PERFORMANCE 51
- Sonar and other WDM Software 53
- AUDIO CONSOLE 54
- WDM DRIVER 55
- OTHER AUDIO OPTIONS 56
- SONAR AND OTHER WDM SOFTWARE 57
- SONAR AND OTHER WDM SOFTWARE 58
- Reducing Monitoring Latency 59
- MONITORING LIVE INPUT 60
- REDUCING MONITORING LATENCY 61
- TWO METHODS FOR CONTROLLING 63
- CUEMIX DSP 63
- REDUCING MONITORING LATENCY 64
- CueMix Console 65
- CUEMIX CONSOLE INSTALLATION 66
- WORKING WITH A MIX 66
- Action Result 67
- Shortcut Result 68
- PHONES MENU 69
- CONTROL SURFACES MENU 69
- STAND-ALONE OPERATION 71
- CUEMIX CONSOLE EXAMPLES 71
- CUSTOMER SUPPORT 74
- REPLACING DISKS 74
- TECHNICAL SUPPORT 74
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