MOTU 828mkII User's Guide Page 108
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TROUBLESHOOTING
108
Connecting or powering gear during operation
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the 828mkII while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
No optical inputs or outputs are available in host
audio application
Check to make sure you have the desired optical
inputs and/or outputs enabled in the MOTU
FireWire Audio Console.
Monitoring - How to monitor inputs?
Please refer to the documentation for the audio
application that you are using. If your application
does not support input monitoring, you will need
to use the 828mkII’s hardware-based CueMix DSP
monitoring feature. Please see chapter 12,
“Reducing Monitoring Latency” (page 89).
Controlling monitoring latency
See chapter 12, “Reducing Monitoring Latency”
(page 89).
CUSTOMER SUPPORT
We a re ha pp y t o provide customer support to our
registered users. If you haven’t already done so,
please take a moment to complete the registration
card included with your 828mkII. When we receive
your card, you’ll be placed on our mailing list for
free software updates and information about new
products.
REPLACING DISKS
If your 828mkII software installer CD becomes
damaged and fails to provide you with fresh,
working copies of the software, our Customer
Support Department will be glad to replace it. You
can request a replacement disc by calling our
business office at (617) 576-2760 and asking for the
customer service department.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the 828mkII system,
you may contact our technical support department
in one of the following ways:
■ Te ch support hotline: (617) 576-3066 (Monday
through Friday, 9 am to 6 pm EST)
■ Te ch support 24-hour fax line: (617) 354-3068
■ Te c h s up p o r t email: techsup[email protected]om
■ We b s i t e : www.motu.com
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the 828mkII system. This is
printed on a sticker placed on the bottom of the
828mkII rack unit. You must be able to supply this
number to receive technical support.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■ The pages in the manual which refer to the parts
of the 828mkII or AudioDesk with which you are
having trouble.
■ The version or creation date of the system
software you are using to run the Macintosh.
We’re n ot ab le to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the 828mkII Development Team, MOTU
Inc., 1280 Massachusetts Avenue, Cambridge, MA
02138.
!828 Manual/Mac Page 108 Tuesday, May 27, 2003 1:45 PM
- MOTU 828mkII 1
- Contents 3
- Quick Reference: 7
- About the 828mkII 9
- Connection Input Output 10
- Total 20 22 10
- THE 828MKII FRONT PANEL 11
- 16-BIT AND 24-BIT RECORDING 12
- AUDIODESK 12
- DIGITAL PERFORMER 12
- OTHER HOST AUDIO SOFTWARE 12
- A COMPUTER-BASED SYSTEM 12
- ABOUT THE 828MKII 13
- ABOUT THE 828MKII 14
- Packing List and 15
- Macintosh System Requirements 15
- OVERVIEW 17
- CONNECT THE 828MKII INTERFACE 17
- CONNECT MIDI GEAR 19
- CONNECT A FOOT SWITCH 19
- MAKING SYNC CONNECTIONS 22
- DO YOU NEED A SYNCHRONIZER? 23
- SAMPLE-ACCURATE SYNC 24
- SAMPLE-ACCURATE ADAT SYNC 25
- SYNCHRONIZER 26
- SYNCING TO SMPTE TIME CODE 27
- CODE USING A SYNCHRONIZER 28
- SYNCING OPTICAL DEVICES 29
- SYNCING S/PDIF DEVICES 30
- SYNCING WORD CLOCK DEVICES 31
- SYNCING LARGE SYSTEMS 31
- INTERFACES 32
- Software 35
- Audio MIDI Setup 36
- MOTU FireWire Audio Console 41
- (Mac OS X) 41
- 828MKII SETTINGS 42
- MOTU FireWire Control Panel 47
- (Mac OS 9) 47
- 828mkII Front Panel Operation 53
- SETUP / SELECT 54
- To do this: Do this: 55
- CURSOR / VALUE 57
- STAND-ALONE OPERATION 57
- 828MKII FRONT PANEL OPERATION 58
- Digital Performer 59
- DIGITAL PERFORMER 61
- 24-BIT OPERATION 62
- FINE-TUNING I/O TIMING 62
- SYNCHRONIZATION 62
- MIDI MACHINE CONTROL (MMC) 63
- AudioDesk 65
- THE 828MKII SETTINGS 66
- AUDIODESK 67
- AUDIODESK AND MIDI SEQUENCING 71
- Other Mac OS X Audio Software 73
- CHOOSING THE MOTU FIREWIRE 74
- COREAUDIO DRIVER 74
- AUDIO INPUT AND OUTPUT NAMES 75
- NUMBER OF CHANNELS 76
- USING A FOOT SWITCH 77
- OTHER MAC OS X AUDIO SOFTWARE 78
- Cubase, Nuendo and OS 9 ASIO 79
- PREPARATION 80
- THE ASIO CONTROL PANEL BUTTON 82
- ASIO DIRECT MONITORING 82
- OTHER SYSTEM DIALOG SETTINGS 83
- ACTIVATING 828MKII INPUTS 83
- ASSIGNING INPUTS 84
- ASSIGNING OUTPUTS 85
- CHANGING 828MKII SETTINGS 86
- Cubase VST 87
- MONITORING SYSTEM PERFORMANCE 88
- Reducing Monitoring Latency 89
- MONITORING LIVE INPUT 90
- ■ Patch thru latency 92
- REDUCING MONITORING LATENCY 94
- REDUCING MONITORING LATENCY 95
- CueMix Console 97
- CUEMIX CONSOLE INSTALLATION 98
- WORKING WITH A MIX 98
- SHORTCUTS 99
- ENTIRE MIXES 99
- MESSAGE CENTER 99
- CUEMIX CONSOLE 100
- CUEMIX CONSOLE EXAMPLES 101
- MOTU SMPTE Console 103
- FRAME RATE 104
- READER SECTION 104
- GENERATOR SECTION 105
- MOTU SMPTE CONSOLE 106
- Troubleshooting 107
- CUSTOMER SUPPORT 108
- REPLACING DISKS 108
- TECHNICAL SUPPORT 108
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