MOTU Digital Timepiece Instruction Manual download pdf (Page 152)

APPENDIX C: TROUBLESHOOTING AND CUSTOMER SUPPORT

150

sure that your MIDI application is set to receive

sync from the interface’s “Sync” port. (See “Slaving

a Sequencer to SMPTE” on page 22.)

When I play notes from my MIDI controller, the

notes sound funny/chopped off/phased/etc. OR I

run out of voices sooner than I should on my sound

sources.

This means that you are probably routing data to

the sound source twice by accident, either via the

Auto Patch Thru feature in your MIDI software or

via a routing you were not aware of in the interface

itself. To solve the problem, try to identify from

where the extra routing is coming. For example,

switching off the computer will tell you if your

MIDI software is the culprit or not. The console

software is also a good place to hunt for a problem.

My JLCooper FaderMaster (or other MIDI device)

behaves strangely when I send it MIDI data from

my MOTU interface.

You might need to defeat running status on the

output cable to the device. See “Running Status” on

page 107.

TROUBLESHOOTING

Troubleshooting is always simplest and most

effective when the exact problem can be speciﬁed

clearly and concisely. If you are surprised by an

error message or by seemingly erratic behavior in

the console or network, take a moment to jot down

the relevant details: exactly what the error message

said (including any error ID numbers), what

actions were done on-screen just before the

problem occurred, what kind of ﬁle you were

working with, how you recovered from the

problem, and any unusual conditions during the

occurrence of the problem. This may not enable

you to solve the problem at once, but will greatly

aid in isolating the problem should it reoccur.

If the problem you are encountering seems

inconsistent, try to determine what the necessary

pattern of actions is that will cause it to occur.

Genuine bugs in application software like the

console application are almost always consistent in

their manifestation: the same set of actions under

the same conditions invariably brings about the

same results. Determining the exact cause of a bug

often requires experiments which replicate the

problem situation with one factor changed.

CUSTOMER SUPPORT

We are happy to provide customer support to our

registered users. If you haven’t already done so,

please take a moment to complete the registration

card in the front of the manual and send it in to us.

When we receive your card, you’ll be placed on our

mailing list for free software updates and other

information.

REPLACING DISKS

If your MOTU USB software CD becomes

damaged or lost, our Customer Support

Department will be glad to replace it. Or you can

download the latest version of the drivers and

consoles from www.motu.com.

TECHNICAL SUPPORT

Registered users who are unable, with their dealer’s

help, to solve problems they encounter with the

their MOTU interface may contact our technical

support department in one of the following ways:

■ Tech support phone (9 am to 6 pm EST): (617)

576-3066

■ Tech support fax: (617) 354-3068

■ Tech support email: techsupp[email protected]m

■ On-line tech support database: www.motu.com

If you decide to call, please have your MOTU

interface manual at hand, and be prepared to

provide the following information to help us solve

your problem as quickly as possible:

!USB Interfaces Manual Book Page 150 Tuesday, October 10, 2000 12:43 PM

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